General treatment conditions

In cases of treatment or an intervention, there will be a treatment contract. General conditions will also apply to this including payment, identification, invoice and the complaints procedure, among other things.

The general terms and conditions have been established to, among other things, arrange payment for care provided. The general terms and conditions also contain provisions concerning the obligation to identify yourself (or others), the ability to charge a no-show rate and the ability to terminate or suspend the treatment agreement in the event of improper conduct.


Every patient must always be able to identify him/herself at the request of the hospital with a legally-recognised proof of identity. If a patient cannot show such proof of identity, the hospital is entitled to suspend the treatment contract unless the treatment concerns emergency care.

No-show fee

Appointments that have not been cancelled (or are not cancelled in a timely fashion - or are cancelled incorrectly) can be charged to the patient by the hospital.

Cancellation or suspension of the treatment agreement

Cancellation or suspension of the treatment agreement is possible if the patient behaves improperly towards the hospital, the employees, the active volunteers and/or fellow patients.


A referral letter is an important document if you want to receive specialist medical care at OLVG. As a patient, you are required by law (Art. 14 of the Healthcare Insurance Act (Zorgverzekeringswet)) to be able to produce a referral letter. This is also included in your health insurance policy conditions.

If you do not have a referral letter, the care will not be reimbursed by your health insurer. This means that OLVG is obliged to charge the invoice to you. Have you been referred by a midwife, medical specialist, general practitioner, company doctor or dentist (only in the case of mouth and jaw surgery)? Then make sure you take your referral letter with you.

In the following cases, you must bring a referral letter:

  • you are a new patient with a new request for care
  • you are an existing patient with a new request for care
  • you are an existing patient with an old request for care whose treatment has been terminated in consultation with a medical specialist.

Please note: this does not apply to patients who require emergency care.

If you are referred by someone else, it is advisable to check with your health insurer which agreements there are and which conditions apply. Have you not been referred or have you forgotten your referral letter? Then you will be requested to sign a document. This may mean that you:

  • will only be treated if you have the correct referral letter.
  • after your treatment a referral letter is sorted out. This must be done within a week following your treatment. You are personally responsible for this.
  • You must pay for the treatment yourself.

Emergency care

A visit to an emergency department always costs a minimum of €250. Your treatment may add to this the amount.

Are you insured? Then your health insurer will receive the bill. Bear in mind that emergency room care falls under your deductible.

Are you not insured or do you not have an E-111 number? Then you will pay an advance of €250 at the end of your treatment. You will receive an advance invoice.